What is a BPO Contact Center and how does it work?

It's outsourcing your customer service: we operate your channels with our technology, people and processes, and report results against your SLAs.

What omnichannel service channels does INOVITZ offer?

Voice, WhatsApp, web chat, email, SMS and social media, integrated into a proprietary CRM with real-time dashboard.

How long does it take to launch the operation?

With a 30-minute meeting we define your proposal. We offer a pilot scheme starting from 3 months.

How do you protect our customers' data?

Our operations are ISO 27001 and ISO 9001 certified, with access controls and call recording under documented procedures.

How do you guarantee service quality?

Documented, auditable SLAs, quality monitoring (QA) and real-time dashboards.

Which sectors and industries do you serve?

Financial, Fintech, Government, Retail and Services, with 24/7 operation.

What's included in the service price?

Everything included: licenses, telephony, equipment, QA and reporting, with no hidden fees.

GROW WITHOUT LIMITS, SERVE BETTER, RETAIN MORE CUSTOMERS

We run your omnichannel contact center, nearshore from Mexico and in U.S. time zones, with bilingual English/Spanish agents. Voice, SMS, email, web chat, WhatsApp and social. With technology, compliance and measurable results.

POOR SERVICE HAS A REAL COST, AND YOU'RE PAYING IT TODAY

No matter how good your product is: if service fails, the customer leaves, taking their money and other customers with them. The question is not whether you can have a professional Contact Center, it is whether you can afford not to.

Losing customers costs more than keeping them: Every customer lost to poor service costs more than that customer alone: you pay up to 6 times more to replace them.
One bad experience can be enough: One in three customers abandons a brand they love after a single bad experience.
Omnichannel service drives engagement: Companies that serve across all channels retain more, charge more and sell more.
Fragmented, costly operation: Siloed channels, with no visibility or clear SLAs, drive up your costs and slow down growth.

A CONTACT CENTER THAT OPERATES AS YOUR BEST ALLY

We put technology, expert agents and processes to work running your customer service end-to-end, so you can focus only on your business.

Omnichannel Customer Experience: Service over voice, WhatsApp, web chat, email, SMS and social media, on the channel the customer prefers and whenever they need it.
Telemarketing and collections: Sales and recovery campaigns with measurable tracking and real-time reporting.
Bilingual (English/Spanish) help desk and support: Specialized technical support with demanding response times and sustained CSAT.
Onboarding and chatbot: Automation of the first interaction so you can scale without losing warmth or quality.
Seat rental: Operational infrastructure ready to scale your capacity whenever you need it.

A MODEL DESIGNED TO DELIVER RESULTS AND GROW WITH YOU

End-to-end management: All included: licenses, telephony, equipment, QA and reporting, with no hidden fees.
Efficient communication: Inbound and outbound calls.
Smart service: Human service optimized with AI.
Certified operations: ISO 27001 and ISO 9001.
Real-time visibility: Proprietary CRM, real-time dashboard and ERP integration.
Guaranteed compliance: SLA compliance — documented, auditable agreements.
Experience and coverage: 35+ years of experience · 500+ seats · 24/7 operation.

STARTING YOUR OPERATION IS THIS EASY

TELL US YOUR CHALLENGE: A 30-minute meeting is enough to understand your operation, your customers and your goals.
WE DESIGN THE SOLUTION: In under 48 hours we present a tailored technical and pricing proposal, with no strings attached.
WE OPERATE FOR YOU: We implement, train and launch. You focus only on your business.

WE DELIVER ON WHAT WE PROMISE

Technical support that beats every SLA: ['A payments fintech needed specialized technical support for the merchants on its platform, with very demanding response times and high CSAT expectations.', 'With INOVITZ it achieved a first response in 3 minutes (vs. 15 committed), resolution in 30 minutes (vs. a 2-hour SLA) and 100% sustained CSAT — consistent results from September 2024 to date.']
Uninterrupted national citizen service: ['A government institution needed to run its citizen service center nationwide.', 'INOVITZ operated three channels —voice, WhatsApp and web chat— for two continuous years, with coverage across all 32 Mexican states, handling more than 106,000 interactions with a 99.9% sustained service rate.']

EVERYTHING YOU NEED TO KNOW ABOUT CONTACT CENTER

What is a BPO Contact Center and how does it work?: It's outsourcing your customer service: we operate your channels with our technology, people and processes, and report results against your SLAs.
What omnichannel service channels does INOVITZ offer?: Voice, WhatsApp, web chat, email, SMS and social media, integrated into a proprietary CRM with real-time dashboard.
How long does it take to launch the operation?: With a 30-minute meeting we define your proposal. We offer a pilot scheme starting from 3 months.
How do you protect our customers' data?: Our operations are ISO 27001 and ISO 9001 certified, with access controls and call recording under documented procedures.
How do you guarantee service quality?: Documented, auditable SLAs, quality monitoring (QA) and real-time dashboards.
Which sectors and industries do you serve?: Financial, Fintech, Government, Retail and Services, with 24/7 operation.
What's included in the service price?: Everything included: licenses, telephony, equipment, QA and reporting, with no hidden fees.

READY TO OPERATE BETTER?

Tell us your challenge and in less than 48 hours we'll present a tailored proposal.

We'll get back to you within one business day.