ALL THE DOCUMENT EVIDENCE OF YOUR OPERATIONS, IN A SINGLE PLATFORM
Centralize the receipt, classification, digitization, reconciliation and safeguarding of document evidence to respond to every chargeback in a timely manner.
INOVITZ · CHARGEBACK MANAGEMENT
THE DIFFERENCE BETWEEN RESPONDING ON TIME AND LOSING AN OPPORTUNITY IS THE EVIDENCE
When documentation is scattered, reconciliation becomes slow and risky.
- Distributed documentation
- Across multiple sources and formats.
- Manual search
- Of sales slips and receipts.
- Independent processes
- Of reconciliation, with no shared visibility.
- Late response
- To cardholder disputes.
- Lack of traceability
- Across every operation.
- Risk of inconsistencies
- During evidence validation.
- Centralized documentation
- In a single repository, always available.
- Instant search
- Of sales slips and receipts in seconds.
- Integrated reconciliation
- With shared visibility of every operation.
- Timely response
- To every cardholder dispute.
- Full traceability
- Of every document at every stage.
- Consistent evidence
- Validated and ready for every chargeback.
DOCUMENTS IN ORDER, DECISIONS WITHOUT DELAY
- Smart capture
- OCR and AI to structure information.
- Document management
- Centralized sales slips and case files.
- Reconciliation and validation
- Speeds up every operation.
- Chargeback administration
- Disputes and refunds with tracking.
- Security and compliance
- Full audit and traceability.
FROM THE MOMENT A DOCUMENT ARRIVES UNTIL IT'S RETRIEVED, EVERYTHING HAPPENS WITHIN ONE SINGLE FLOW.
- Document receipt
- Smart capture
- OCR + AI digitization
- Document classification
- Reconciliation
- Validation
- Document safekeeping
- Chargeback administration
- Instant retrieval
BETTER DOCUMENT MANAGEMENT MEANS A BETTER OPERATION
With our solution, it's possible.
- Centralized evidence
- All documentation in a single secure repository.
- Agile reconciliation
- Automatic matching against your transactional records.
- Efficient search
- Find any sales slip or receipt in seconds.
- Chargeback control
- Track every dispute through to closure.
- Full traceability
- Detailed history of every document and operation.
- Assured compliance
- Audit trails and controls ready for every review.
- Protected information
- End-to-end security and safekeeping.
FROM SCATTERED EVIDENCE TO BACKED-UP DOCUMENTS
Five stages that turn your documents into evidence ready for any issuer, acquirer or card-network request, within network deadlines.
- SMART INFORMATION CAPTURE
- OCR and AI digitization of every document received.
- CENTRALIZED DOCUMENT MANAGEMENT
- Sales slips and case files organized in a single repository.
- OPERATIONAL RECONCILIATION AND VALIDATION
- Matching against your transactional records with no friction.
- CHARGEBACK LIFECYCLE ADMINISTRATION
- Disputes and refunds with full tracking.
- SECURITY, COMPLIANCE AND TRACEABILITY
- Auditable evidence, ready for every requirement.
PROVEN EXPERIENCE AT SCALE
- DOCUMENT BACKUP THAT PROTECTS MILLIONS
- Every chargeback without evidence puts revenue at risk. We implemented a document capture, safeguarding and reconciliation model that processed more than 246,000 documents in Q1 2026, backing MXN 2.87 billion (more than US$150 million) with document availability, traceability and operational continuity.
- MXN 2.87B
- in banking transactions (more than US$150 million)
- 246,000
- Documents during Q1 2026
- HIGH-VOLUME OPERATION WITH 0% REPROCESSING
- The strength of a service shows in large-scale projects. In mass document digitization projects, more than 150 million images processed in 24/7 operations with 0% reprocessing, 16 million images digitized across 8 locations and coverage in about 20 Mexican states.
- 150 M
- Images processed 24/7
- 0%
- Reprocessing
- 20
- Mexican states
CHARGEBACK MANAGEMENT: FREQUENTLY ASKED QUESTIONS
- What type of documents does the platform manage?
- Sales slips, receipts, and reconciliation and chargeback case files.
- Can it integrate with our current systems?
- Yes, it integrates with your technology infrastructure without replacing systems.
- How does it protect information?
- Access controls, auditing and traceability guarantee availability and integrity.
- Which industries can use this solution?
- Organizations with high-volume reconciliation processes.
- Does the platform facilitate compliance?
- Yes, it integrates document controls that strengthen regulatory compliance.
BACK EVERY CHARGEBACK WITH ORGANIZED EVIDENCE
Tell us about your current reconciliation process.
We'll get back to you within one business day.